Terms & Conditions

01 About These Terms

These Terms apply whenever Jettset Europe Ltd, trading as Jettset ("Jettset", "we", "us" or "our"), arranges or provides private aviation, concierge, ground transport, accommodation, event access, membership or another related service (together, the "Services") for a customer, guest, passenger, member, company, representative or authorised booker ("you" or "your").

A binding agreement is formed when you sign or accept a Charter Agreement or other service agreement, confirm a booking in writing, authorise us to proceed, or make any required payment — whichever happens first. Where documents conflict, the specific Charter Agreement or service confirmation takes priority for that booking. The licensed aircraft operator's terms govern the operation of the flight and any operational matter within its control.

02 Our Role

Unless a booking document expressly states otherwise, Jettset acts as a broker and arranging agent. We source and coordinate Services through licensed aircraft operators and independent suppliers within our partner network and the wider international market. Jettset is not the air carrier and does not exercise operational control over an aircraft. Each flight is performed by the licensed operator named in the booking documents, which is responsible for the aircraft, crew, operational safety, flight performance and regulatory compliance.

The identity of the operating carrier will be provided before travel. Jettset remains responsible for carrying out its own arranging and coordination services with reasonable care and skill.

03 Booking Authority & Eligibility

You must be at least 18 years old and legally able to enter into the booking. If you book for another person, company, principal, family member or passenger, you confirm that you are authorised to act for them and to accept these Terms on their behalf. You are responsible for ensuring that every passenger understands the parts of these Terms that apply to conduct, documentation, baggage, safety, privacy and travel requirements.

04 Quotes, Availability & Confirmation

All quotations are subject to aircraft and supplier availability, operator acceptance, crew availability, airport slots, permits, weather, operational limitations and receipt of cleared funds. Unless the quotation states otherwise, an option or proposed aircraft is not held and may be withdrawn or repriced before confirmation. A booking is confirmed only when Jettset has issued written confirmation and received all amounts due by the stated deadline. Photographs, layouts, capacities, ranges, timings and aircraft descriptions are indicative unless expressly confirmed for the specific aircraft assigned to the journey.

05 Passenger Information & Travel Documents

You must provide complete and accurate passenger information by the deadline requested, including full name, date of birth, nationality, passport or identity document details, place of birth, gender, contact details and any additional information required by an operator, airport, border authority or destination. You and each passenger are responsible for passports, visas, permits, vaccinations, immigration compliance and all other entry, exit and transit requirements. Any health, accessibility or fitness-to-travel information that may affect the journey must be disclosed promptly. The pilot in command and operator retain final authority over carriage and safety.

06 Price, Charges & Payment

You must pay the price and any deposit, balance or other amount in full, in the currency and by the deadline stated, without set-off, counterclaim or deduction except where required by law. The quoted price is based on the itinerary, aircraft, passenger details and assumptions stated at the time of quotation. Additional charges may arise from de-icing and weather-related costs, additional flight time or repositioning, fuel and airport charges, additional crew or catering, changes to passenger numbers or routing, taxes and card-processing fees, and supplier costs resulting from delay or passenger action. Payments may be made by approved bank transfer, card or cryptocurrency payment partner where offered. If payment is late, Jettset may suspend work, release an aircraft option, cancel the booking and recover reasonable administration, collection and financing costs to the extent permitted by law.

07 Changes Requested By You

Any request to change a confirmed journey must be made in writing. Changes are subject to operator and supplier approval and may result in a revised price, cancellation charge, additional deposit or new terms. A change of date, route, airport, aircraft category, passenger profile or departure time may be treated as a cancellation and new booking where the original operator or supplier cannot accommodate it.

08 Cancellation By You

You must notify Jettset in writing as soon as you decide to cancel. The cancellation schedule shown in the Charter Agreement or service confirmation will apply. Cancellation charges reflect commitments already made to operators and suppliers, the time remaining before departure, work already completed and the likelihood of the capacity being resold, and may increase as departure approaches. Where no specific schedule is stated, you will be responsible for the reasonable, evidenced and non-recoverable costs incurred by Jettset and the relevant suppliers, together with the value of Services already performed. Any refund due will be calculated after supplier refunds and final costs are known.

09 Changes, Substitution & Cancellation By An Operator

A confirmed aircraft may become unavailable because of maintenance, safety, weather, crew, permit, airport or other operational reasons. Jettset may arrange an equivalent or superior replacement aircraft, subject to availability and any price difference disclosed to you. Departure times, airports, routing and technical stops may change where reasonably required for safety or operations. If the operator cancels and no acceptable replacement can be arranged, Jettset will use reasonable efforts to recover the sums paid to the operator and pass through any refund received, less disclosed non-refundable third-party costs and the value of Services already performed, subject always to your statutory rights.

10 Delays, Diversions & Operational Decisions

Private aviation remains subject to weather, air traffic control, airport restrictions, crew duty limits, technical issues, permits and decisions made by the operator or pilot in command. The pilot in command has final authority over the aircraft, passengers, baggage, routing, fuel stops, departure and landing decisions. Safety and legal compliance take priority over schedule, convenience or preference. Jettset will provide reasonable assistance when disruption occurs, including sourcing alternatives where possible.

11 Passenger Conduct, Baggage, Pets & Dangerous Goods

Passengers must comply with crew instructions, airport rules, security requirements and applicable law. The operator may refuse carriage, remove a passenger or terminate a flight where behaviour, intoxication, illness, documentation, baggage or another circumstance creates a safety, legal or operational concern. Baggage is subject to the confirmed aircraft's weight, size and storage limitations. Pets are accepted only where confirmed in writing. Weapons, ammunition, hazardous materials and dangerous goods must be declared in advance and may be carried only with all required permissions and operator approval. You are responsible for loss, damage, delay, cleaning, repair, diversion or other cost caused by you, your passengers, pets or baggage.

12 Concierge, Ground & Third-Party Services

Concierge, chauffeur, accommodation, dining, event, security and other non-flight Services are arranged through independent suppliers unless expressly stated otherwise. These Services may be subject to the supplier's own cancellation, admission, conduct, deposit and liability terms. Jettset will select and coordinate suppliers with reasonable care but does not control their day-to-day performance.

13 Safety, Compliance & Sanctions

Jettset may require identity, source-of-funds, beneficial-ownership, sanctions or other compliance information before accepting or continuing a booking. We may refuse, suspend or cancel a Service where we reasonably believe that proceeding would breach law, sanctions, aviation regulation, payment-provider requirements, operator policy or safety standards. You confirm that the Services will not be used for an unlawful purpose and that no payment, passenger, cargo or journey will cause Jettset, an operator or supplier to breach applicable sanctions or trade restrictions.

14 Travel Insurance

We strongly recommend comprehensive travel insurance suitable for private aviation and the value of the journey, addressing cancellation, delay, medical circumstances, baggage, missed events and specialist risks. Jettset does not provide supplementary passenger liability insurance for a flight beyond the cover maintained by the licensed operator unless expressly stated in writing.

15 Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. Jettset is responsible for direct loss that is reasonably foreseeable and caused by our failure to perform our own arranging Services with reasonable care and skill. To the fullest extent permitted by law, Jettset is not responsible for the operational acts or omissions of an independent aircraft operator or supplier, or for loss caused by weather, air traffic control, airport restrictions, government action or another event outside our reasonable control. Jettset is not liable for indirect or consequential loss, loss of profit, revenue or business. Where you book wholly or mainly for business purposes, our total liability for the affected booking will not exceed the fees retained by Jettset for its own Services in relation to that booking, except where the law does not allow that limitation. Nothing in these Terms affects the statutory rights of a consumer.

16 Force Majeure

Neither party is responsible for delay or failure caused by an event beyond its reasonable control, including extreme weather, natural disaster, epidemic, war, terrorism, civil unrest, industrial action, cyber incident, power or communications failure, airport closure, air traffic restriction, government action, sanctions or permit refusal. The affected party must take reasonable steps to reduce the effect of the event and resume performance where possible. If performance remains impossible, the booking may be ended and any refund determined by recoverable supplier sums, Services already performed, unavoidable costs and applicable law.

17 Suspension & Termination

Jettset may suspend or terminate a booking by written notice where payment is overdue, information is inaccurate or incomplete, a passenger presents a safety or compliance risk, you materially breach the agreement, a supplier refuses the booking, or continuing would be unlawful or operationally impossible. You may terminate where Jettset materially breaches its obligations and, where the breach can be remedied, fails to do so within a reasonable period after written notice. Termination does not affect rights, liabilities or payment obligations that arose before termination.

18 Data Protection

Personal information is handled in accordance with the Jettset Privacy Notice. You confirm that you are authorised to provide information about every passenger and that they have been made aware of the Privacy Notice. We share only the information reasonably required by operators, airports, authorities, payment providers and suppliers involved in delivering or protecting the Services.

19 Complaints & Dispute Resolution

Please raise any issue as soon as possible so we have an opportunity to address it. A formal complaint should be sent to info@jettsetglobal.com with the booking reference and full details. If a dispute is not resolved through the normal complaints process, either party may issue a written dispute notice. Authorised representatives should then attempt in good faith to resolve the matter before court proceedings are started, except where urgent relief is required or a limitation period is approaching.

20 General

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. A delay in exercising a right does not waive that right. No person other than the parties has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999, except where a booking document expressly states otherwise. You may not assign or transfer a booking without our written consent. These Terms, together with the booking documents incorporated into them, form the entire agreement concerning the Services. Electronic signatures, email acceptance and electronic records may be used to form and evidence the agreement.

21 Governing Law & Courts

These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales, unless a specific booking agreement expressly states otherwise. The courts of England and Wales will have jurisdiction. If you are a consumer resident elsewhere, you may also have the benefit of mandatory protections and rights to bring proceedings in another court that applicable law does not allow these Terms to remove.